BetterThanDiamond.com AnswerBase

Category » Company questions

There were 4 articles found in this category:

1. Are you listed with the BBB? (Better Business Bureau?)
   Yes, our company is listed with the Better Business Bureau - you can check here: BetterThanDiamond.com BBB membership We are also members of the Jewelers Vigilance Committee, which seeks to uphold the integrity and ethics of the jewelry industry: Jewelers Vigilance Committee
2. Pricing mistake policy
   Despite our best efforts, a small number of our items may have a pricing mistake or may be mispriced. (Normally this is caused by sudden pricing changes in the metals market, especially for platinum pieces). If an item's correct price is higher than our stated price, we will, at our discretion, ...
3. How come you don't offer phone support?
   Email is our optimal communication medium for a number of reasons: 1)We sell worldwide, and time zone differences alone would create significant phone tag issues. 2)Email allows us to clearly track and document all details. 3)We actually used to offer phone support, but found that while most qu ...
4. How long have you been in business?
   BetterThanDiamond.com has been in business as a continuous WA state corporation since 1994. We changed names in 2002 from PristineGems.com to BetterThanDiamond.com to emphasize our focus on the diamond simulant market, as the Asha quickly outsold all our other lab created stones (lab sapphire, ...