This has been bothering me for quite some time now and I'm wondering if anyone else has had a similar experience. Please forgive the length of my entry here.Almost 2 years ago, I purchased a lovely moiss. eternity band set in paladium from Moissanite Co. I wore it proudly for approx. 6 months before the problems began. At first, it was just one stone going cloudy and I thought it was a fluke. Then, a few months later another did the same thing. I put the ring away for awhile and, since I was teaching school at the time, had no extra time to look into the problem. I took the ring out a few weeks later, since I missed wearing it, wore it for a few weeks more and a stone fell out. That makes 2 stones cloudy and 1 gone! I called Moiss. Co. and ,since it was over the year warranty (by about 2 months) they were going to charge me over $100 to fix the ring plus a pretty hefty return shipping cost. I declined, since I had already spent almost $500 just to buy it and didn't feel that I should have to pay so much for something that shouldn't have happened in the first place.I took the ring to my local jeweler (the same one who did the platinum setting for my EC diamond) and had him look at it. As he went around the ring with his loupe he kept saying "this one's cracked,this one's chipped..." almost all the way around the ring! He also asked me why it wasn't marked anywhere as to the metal content and said that didn't seem quite right to not put the metal content somewhere on the ring.Please understand that I am not trying to malign this company.However, this was my first experience with moissanite stones and I am hugely disappointed with the material and the customer service. The ring was subjected to normal wear.I always took it off for housework, yardwork,etc. and didn't even wear it to bed for fear of scratching it on the headboard or something. Can anyone tell me if I really got the one-in-a-million lemon from Moissanite Co? Has anyone had a similar experience?

So sorry you're going through this. I hope that you get it fixed soon.

Sorry to hear about this. I haven't bought any items from them but a few ladies here have so I am sure they will weigh in soon. Also I have been told that Palladium is not the most favorable of precious metals.

Jeanie, I don't know that you are the one in a million, but your experience is definitely not at all like mine. Moissanite is a very durable stone and I don't know how they could have gotten scratched or cracked or chipped. A cloudy stone would be covered under the Charles & Colvard lifetime warranty (but would only cover the stone not the cost of resetting it)

If the ring came to you in excellent condition, I don't know how you can blame MoissCo for damage to the stones. I understand your frustration, but just can't imagine how the company can be liable for cracked stones unless they sold you the ring with the stones already in that condition.

One of the reasons I choose moissanite over CZ's is because of the durability. I've managed to scratch and abraid my asha stones, but all my moissanite is in pristine condition like the day I bought them and I am apparently pretty rough on my jewelry.

Unfortunately I don't remember the details of the price quote, but I do remember Jeanie because she posted the experience on Simstalk back in August 2007.

simstalk.com/forums/showthread.php?t=2138

Our response then:



As far as the stamp is concerned, with some style eternity rings, there simply is no where to stamp on the inside of the band.

Jeanie, I'm so sorry to hear about this. I'm sure MoissCo'll fix it no problem!

Mike, that's true regarding the stamp. My 18K white gold diamond eternity band had one. The 14K white gold diamond eternity band I have now, doesn't. Less room on this one. They better not chip, Godforbid! It's 3.25 carats of diamonds!

I also have a 5 stone square brilliant curved band I bought from you some time ago. It's palladium. With a 30x loupe I can see the PD stamp. That's even with sizing it down to a 4.25.

Since Charles and Colvard warranty against the cloudiness, those stones could be replaced. However the chipped ones would not. I assume that remounting the damaged stones would cost something?

As for eternity bands, I LOVE THEM, no way would I ever own one. I type, sit at a desk all day and I know I would destroy one in an instant! I feel like they are just for dress up. Maybe girls of a more delicate and refined nature could handle them.

Have you considered using the stones that are still good, remounted in another style of band? One that is not an eternity? Maybe try an anniversary style? Surely you have enough to maybe do a 5 or 7 stone?

Isn't moissanite substantially more brittle and chip prone than diamond? I have read of other chipped Moissanites. Mine are either haloed or 6-pronges plus larger stones, and I haven't managed to chip them yet.

I know I knock my rings around pretty hard. It might, therefore, be normal wear that chipped or cracked smalls in an eternity band. If the stones go all the way around, I can easily see myself crushing or cracking a couple by picking up a heavy object or at the gym or whatever. The other possibility is that the prongs were tightened too much in setting but there's no way to prove or disprove that now.

Just have the bad ones replaced. eBay Tbone_is_Back sells parcels of those small stones for cheap. Pick up a bag and have a bench jeweler install. In a whole parcel, you're bound to get enough really well cut ones to make the repair and keep a few spares. Then keep or resell the rest.

Mike,
I didn't buy the eternity band until end of April,2008 and I have the dated sales invoice. I did "vent" on Simstalk after contacting your company and being told that my ring wasn't covered and would cost me over $100 to repair. I just didn't, and still don't, feel that I should have to pay that much for damage that shouldn't have happened during normal wear.I also contacted Charles & Covard and was told that the damage wasn't covered by them and I would have to contact Moissanite Co. ,which I had already done to no avail. I have a couple of inexpensive cz eternity bands that I have worn and worn without any problems, as well as my diamond eternity bands! I still feel that I received a defective ring, especially after my jeweler louped it and found even more damage. I never wore this band while doing any heavy work ,gardening, housecleaning, using bleach or other cleaning products,etc. It was a beautiful ring but, in hindsight, I wish that I had bought something other than moissanite.

I'm just as puzzled as anyone as to how this happened. As I said in my previous post, I really loved this band and I took very good care of it. I have 2 diam./plat eternity bands,2 inexpensive cz bands, a diam/yg band and a diam/sapphire band in white gold. None of my other bands have given be any problems.I'm not "blaming" Moissanite Co. and I'm not trying to stir up a hornets nest here.I guess I'm just unlucky when it comes to moissanite. I honestly thought that ,because there was so much damage, someone at the company would realize that the ring had to have been defective and offer to replace/repair for shipping costs only. That didn't happen. I only posted here to find out if anyone else had problems with this product.I appreciate all of your comments and I just might look into buying a bag of little moissanites. From what my jeweler said, almost all will need to be replaced!
J.