After months of research, I decided to purchase my girlfriend's (now fiancee) ring from moissaniteco.com. At first, I was hesitant - partly because the company does not have a phone number listed on their website, but all of the positive reviews I read on this forum helped me ease my concern, and I decided to go ahead.
I purchased the HW repro ring and I was (still am) very disappointed with it. The craftmanship is poor. There were several things wrong with the ring and while I won't list all of them, here are a few that are glaring:
1) A visible nick on the halo part of the ring
2) A couple of the side stones are crooked / placed unevenly (which make those stones look darker than the rest - like cavities)
3) Ring is flat at the bottom
4) Ring width is uneven
But even worse than the craftmanship was their customer service (or the lack thereof). Simply put, it's just poor and it didn't help that they have no phone number, the email responses didn't even address the questions and concerns we had, and they weren't prompt about it either. We also asked about options to enhance the stone. I sent the ring back and there was no real communication about our concerns. After roughly 2 weeks, I got the ring back, and the 'fixing' they did was far from redemption. Most of our concerns were not addressed and some were completely ignored.
A word of caution to those that have tiny fingers like my fiancee (4 range). I was told that the reason for the ring being flat at the bottom is "...due to how small it had to be sized, but that is virtually invisible once the ring is worn."
Why doesn't moissaniteco.com mention that on the website? Who'd a thunk by looking at their webiste, that a size 4.25 ring would mean flat and asymmetrical ring? My fiancee has quite a few rings...a lot of them are in the size 4 range and they are all round. If a jeweler does not have the skills to maintain the integrity of the ring's aesthetics from sizing it down, it ought to be disclosed prior to purchase.
I was looking to buy the matching wedding band but it seems that moissaniteco.com's quality of product and customer service has wore me off so I'll be buying elsewhere.