Here are pics of the ring being discusses if anybody is interested (and to be clear this is the actual ring, not just the same style)
The customer contacted us a few weeks after receiving the ring stating he had some concerns. We replied back the same day. The customer wrote back with a list of the details of the ring he wasn't happy with. We replied the same day and asked him to please send it back for us to take another look at it. It arrived a week later and we sent him an email to notify him.
This particular style is made by Unique settings of NY. We sent it to them with the list of instructions, and we required that nobody but the head of their production should work on the ring given the list and the specific details that it included. Unique Settings obliged. On a side note, Unique settings makes jewelry for most of the larger online jewelry retailers including UnionDiamond.com, Abazias.com, JamesAllen.com, WhiteFlash.com, DiamondNexusLabs.com, ExcelDiamonds.com, BetterThanDiamond.com (the 3-stone trellis), etc.
It did take a little longer than we had hoped to fix the ring (about 1.5 weeks) but it was necessary in order to have the right people work on it. Once completed we had several people including myself closely check the ring against the list that was sent to us, a few pictures of the ring for future reference, and we shipped it back.
If you are still interested in upgrading the center stone to a Mira Moissanite, please see the link below. At the time you placed your order in August, we didn't have cushions available, but we do have them available nowhttp://www.moissaniteco.com/document_general_info.html?products_id=13209