I COMPLETELY understand!!!! I bought mine on the Internet and don't want pics posted either. Situations and statements can be used to identify what belongs to who. She might not want people knowing its a sim.

In the end, it does make me sad that after so many years of loyal posting on this forum, not to mention that countless number of positive testimonials we have had here, when a negative post is made, there are some who will immediately pull out and start sharpening their pitch forks.

I have seen negative reviews of BTD, Wink and even a recent one of new forum vendor, Amcor, and the initial response seems to be "wait, wait, give them a chance to respond." But a couple of times a year a negative review pops up about us, and the automatic presumption is of guilt on our part by some (not all, thankfully). And when we post exonerating pics or explanations, we are found at fault for posting that information as well by others.

To respond to those who have posted about less than positive experiences with us in this thread:

BeMyValentine, I know you posted earlier this year about receiving a quote after a week+ and I am sorry for that. We don't mean any disrespect by it. With the way the economy has been the past few years, busy seasons are hard to predict. We are busy during slow times and slow during busy times. Sometimes we get backed up, and I apologize for the inconvenience. Speaking to Less, it sounds like BTD has experience the same unpredictable seasonal swings in order volumes.

Hadley & militarywife, the offer is on the table if you would ever like to send your rings back to be fixed or remade.

Jezebel, I am a little surprised to see a negative review, but you are entitled to your opinion, of course. We have responded to dozens of your emails (20 - 25, I believe) in the past year including custom quotes, changes to layaway orders, etc. if somewhere in all of the email exchanges a message or question was lost, I apologize. If you are still interested, please send it again, and we would be happy to help.

Baby Milo, I know that you had a few orders and traded a dozen or so emails with Chris back in March. I also saw the email you referenced in which he failed to identify which stone was the enhanced one (he stated it was "the one on the left" without more specifically identifying what "the one" was). It was a mistake, and both he and I apologize for it.

Finding a pic of a ring, especially that ring, on the internet is like a needle in a hay stack. Then trying to match the statements and whatnot, that's even harder to find.

Legal-wise, the company is right. It's their creation, and they had a right to defend themselves against slander. If they didn't post pics, it'd be a case of "he said/she said", which would make more customers uneasy.

Mike was right. Damned if you do, (meaning people who'll complain about the posting of the pics), damned if you don't (the potential sales that they would lose if they didn't speak up).

You have to look at it objectively. You can't accuse someone and expect them not to defend themselves. Without pics, the point is moot. Moissco has a right to protect their reputation.

Thank you. I appreciate it.

For me personally, this has nothing to do with MoissaniteCo, I find internet buying to be difficult. Photos can only tell so much about a piece. Maybe the OP was like me and my stones and found that internet buying is not for him. The mounting I bought from Amcor was not something I would have ever considered. Instead I was lucky, saw it in a local shop, and fell in love.

I agree, and we have plans to improve the website further including:

1) more videos
2) additional pics including pics with various size center stones and various pics
3) additional details of each items (height, width, etc. of each item including stone sizes of all of the side stones, estimated gram weights, etc)
4) a customer gallery where we will have "actual" pics of rings we have made for customers, and a link to them on each product page.

These are some of the projects we have in the works and that will be implemented in the next few years.

I really wasn't sharpening my pitch fork because it took over a week for CS to get back to me. I didn't even remember that until now but thank you nonetheless.

I do think there are some QA issues recently, my octet earrings included for reasons I have not specified on the board. It's a bit harsh to tell people they have pitchforks out when they decide to come out with their disappointments. That is precisely why so many say nothing and why people tend to find these kinds of threads a place where they could mention it because they don't want to feel like a target if they do, someone already is (OP).

I just really don't agree about the posting of the pics. Yes they are yours, etc however they clearly didn't want them posted and considering moissco have so many fans that believe in them unequivocally, was it really necessary? I guess perhaps for the lurkers. More salt to the wounds in my opinion. Anyway, don't think I have anything else to add at this point.

I agree, it's a tricky situation. However...having been the owner of a small online business myself, I completely agree with Mike 100%. This is my 9th post...but I've been lurking these forums for a few months now, daily. I've been absorbing everything I can get my hands on as far as moissanite, asha, amora, various other gemstones, etc. and this includes sellers on the boards, as well. I want the best information possible before my boyfriend and I make THE e-ring purchase, and posts like this actually DO help me. It's concerning to hear someone shoot down a business, as it makes me weary to purchase from them. However, once I saw the pictures of the re-done ring, it put my mind at ease. I sincerely have respect for each of the vendors that post on this forum, but due to the pricing and convenience of moissyco and ashadiamonds, I will probably go that route. That paired with the fact that Mike and Jera actively post on this forum really reassures me...even when it means they have to defend their business. What people don't realize is that the internet isn't like word of mouth. In real life, a bad sale might result in a few people not purchasing from said vendor. But the internet...ANYONE can see the harsh posts, and that effects the total sales of the business more than anyone realizes, as many many more people can read about the story and judge the company.

Also, I agree with the comment saying if Mike and Jera were to hire someone additional to do customer service, it would hike up the prices considerably. Then people would be complaining about the higher prices. Damned if you do, damned if you don't.

well IMHO pictures are the only way to settle it, TBH as soon as the OP wouldnt post pics everything he said was completely discredited to me..its crazy what competitors etc will do to try and make the other look bad, not usually around here but u get my drift...(not an accusation ive just been in online business and have seen it happen so unless there is proof i take everything with a grain of salt)

and its mikes pics, and its a stock setting, its a noob posting so its not a lot of info about them= not likely anyone will ever know their identity...

and the pictures really make it clear for YOU THE READER to decide, if your someone like the OP that feels like that ring is not up to par for what he paid then it'll save you from wasting your time and money, or if your someone who thinks its gorgeous and a steal it will help you make a decision to buy..

with all of the business the vendors around here do there is going to be mistakes made, we are human, its all about the resolution when there is a problem and there have been many examples of the vendors going above and beyond to make a customer happy...

Holy Defenses, Batman. From all directions.

Since Mike made it public that he offered to repair my anniversary band, I will make it public that my response was that I would prefer to "pay it forward."

I believe that MCo should stand behind their past mistakes. But for me personally, in this particular instance of frustration, I asked Mike if he would take the time/energy/cost of making amends to me, and instead reroute it to become time/energy/cost toward improving their customer service. Communication and quality control have been the bottom line of everyone's complaints here. If those two things were improved, everyone would win -- customers would feel respected and be happy with their purchase the first time around, no backpedaling or repairs would be necessary, MCo's business would thrive, and threads with words like "favoritism" and "pitchforks" wouldn't be happening.

I don't claim to be a business expert. I'm just approaching this from a point of common sense.

As noble as your intentions are, I would send your band to be fixed. That is a guaranteed outcome where as paying it forward is subjective and holds s lot of room for disappointment.