I have to respectfully disagree! If you come on an open Internet forum to air your unhappiness and slam a vendor's merchandise & then disappear ... I don't quite understand that! So was the poster here to taint the vendor's reputation ... Or get a happy resolution? With the poster's first post he put a HUGE question mark in some people's minds who may be contemplating a purchase from this vendor! Damage done! AND some are losing sight here of the fact that this ring was sent back to the MANUFACTURER of the ring setting for repairs. The repair work was done at that level and not by the vendor! But VENDOR is taking it on the chin by having to defend his reputation. At very least I think since people are watching this thread the poster needs to hang around to see if a happy resolution comes about! Harsh? I don't think anyone has been harsh to poster at all! Everyone has expressed their sympathy for this couple's unhappiness with a very important ring purchase & hopes for a happy ending! Like I said ... I see BOTh sides & it's a very unfortunate situation for both poster & vendor! With poster disappearing it simply makes people wonder ... About BOTH sides! To be fair ... Don't disappear ... If you're brave enough and upset enough to post here ... AND you want a resolution to the problem then hang around and give the vendor a chance! On the other hand ... If "venting" ... And disappearing ... Just me me go Hmmmmmmm!!!!!
I read back again, and honestly? If I requested for my ring to not be posted and it WAS I would be pissed, and not come back. I wouldn't give a crap what any of you thought, certainly not moissyco as I wouldn't do business with them again. If I were in Mike's shoes I would have first tried again to make the customer happy and contact them directly. Maybe Mike could have gleaned from the customer what the real issue was...maybe they decided they hate the moissanite, and that's the real issue. Then, if and when it is resolved I would report back here how it was or wasn't resolved as part of my rebuttal, and also, hopefully, the op would have come back and said that the issue is being resolved, or that Mike tried but a compromise couldn't be reached, or whatever. It just seems like he (in the moment) cared more about defending himself to us than resolving the matter with the paying customer. By posting the pic of the ring he ensured that the customer will never go back to him with his hard-earned money, and he also ensured that some lurkers are turned off as well.
2423 kids, you have to be open to the fact that not everyone has the same comfort level of posting on a board. Since we don't know what he is thinking, I think it's best not to assume the worst of intentions about a poster. I just feel like people should feel comfortable about posting their experiences here...as long as they aren't out and out bashing the vendor high and lo on a personal level. I don't think he was trying to taint Mike's reputation. Mike is in charge of his own reputation by how he handles situations. There are going to be unhappy customers at one point or another...no business is going to make everyone happy all the time. It's just not possible. But hearing reviews helps customers determine who they want to do business with.
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