I have been emailing customer service regarding whether or not a particular cut can be done and after 2 weeks I have yet to get an answer. I have gotten kind email responses in a timely manner, but after several emails and a week of waiting on an answer, I was then told it would be another week before the cutters would be in - which was today, and still no answer. I'm concerned because if I don't get an answer by Monday I won't have a full business day to work out something else with the manufacturer of my ring before the window of custom orders closes.
Should I go ahead and order it and then in case it isn't doable put in the alternative? The deposit will be the same. Not sure what to do. I also have another question, but at this rate I won't get an answer in time for that either. In case you know the answer, can your cutters do a cushion oval shape, and elongated french cuts? And, if multiple small stones of the same shape are needed does each one need its own deposit? I would need 6 of one shape (5x3mm or so).
Thanks in advance for your time and help!
Edited by flashfrenzy (01/28/12 07:26 PM)