I purchased a ring from that company back in '03. Not only did I get the wrong ring, but the stones were loose! I also thought the setting was flimsy. Her stuff was overpriced then and I am sure is overpriced now. NEVER AGAIN! I did get my money back from the credit card co. Communication was nonexistent with her. It makes me angry just thinking about it! Avoid shoddyjewels.com like the plague!
Heh...if you bought a gold ring back then, there's a pretty good chance I made it. Yes, her stuff is overpriced, but in my opinion it's a perfectly legitimate business strategy to charge top dollar and provide top service, so prices in itself should not mean that she's not credible.
About the loose stones thing. I swear I personally inspect each and every item before it is shipped and I ship it in a ring box or a baggie and even wrap the jewelry around a cotton ball inside the box, but some of them arrive with loose stones. A lot of cheapo jewelers try to get around the problem by glue.