Yeah Wink, you are a rare gem in the jewelry world... Wish more jewelers were willimg to do the kind of work you do, and with the same quality standards!

Oiy! I went to kays Jewelers not too long ago browsing Diamond rings (before I got smart and discovered BDT)and I needed to have my finger sized while there. The crabby woman behind the counter plied a very nice but very false and almost faltering smile on her face while she enjoyed every minute of telling me they don't carry rings that big (7.5)in any of their displays. It wasn't what she said but how she said it and with the attitude in her body language. It was clear as day she enjoyed implying that a 7.5 finger was Titanic of ring sizes and she seemed smug as heck too because her fingers were smaller. Safe to say I did NOT purchase anything from there which suits me just fine. True , the nerve of some of these people behind the counters. I do actually wonder how much business they lose because of snooty behavior.

IMO, quality customer service is lacking in many venues these days.

+1

It seems that a lot of businesses no longer care about customer service or how their employees treat them. Way back when I was a manager in retail that was a huge no no to me. Sadly I see it everyday now.

Wink, just one of the many reasons we love you.

Agreed

For many big box retailers, it's purely a numbers game. How many people get superior customer service at Wal-Mart?

It's more of a puzzle in the jewelry business, but maybe not so. Big box jewelers don't necessarily attract the best salespeople, and their pricing is such that people buy from them regardless of the quality of service. B&M guild jewelers only shoot themselves in the foot when they provide poor service. They don't have the advantage of numbers that the big box stores have.

I remember in a past life being taught the rule of 25. Upset one customer, and 25 other people will know about it either directly or indirectly. Same for making one customer happy.

Bryan Cavitt

Thank you for the nice comments.

Wink

She must be either really brave or really stupid cause I'm pretty sure an "extremely large size 8 finger" could curl up with the rest of those fingers and make a formidable fist! I'd have found it difficult to resist the urge to clock her right there in the store xD

LMAO! I would have loved to have clocked her!