I hesitate to make this post, but it's really bothering me.
So, I have a semi-custom ring that I want. I also have some pieces that I need some work on, and a jeweler had a ring I was interested in seeing more closely before I agreed to a purchase.
Several vendors *have* been very gracious in getting back to me with quotes. Another one, who I was honest with by telling them that I was seeking quotes from several jewelers, actually emailed me back to tell me that if I hang around the boards I must know they're not the cheapest ones around, thanks for the interest, lovely ring you're wanting ... and no quote! Really? I don't get it. I didn't think I needed to include that Leon Mege gave me a quote, so they aren't automatically going to be as pricey to me as they think - though I did say that on my reply. They do lovely work, and unless they simply don't want to make the ring, I can't understand the haughtiness. It's a very straightforward design that any bench could make, which is why I'm seeking quotes. It's essentially going to come down to who has the best price.
Another one, I keep having a hard time just getting answers. I like to try and include my questions in the same email so as to not have to bother them multiple times. I can't get a straight answer: either you will or will not do some work I've asked about. They advertise this, so I don't see what the problem is. The one with the ring finally got back to me after much back and forth of me continuing to ask about it, but I'd finally bought elsewhere.
I'm starting to feel as though I'm blacklisted! Yet I've only begun my jewelry habit, so that can't actually be the case. I think. Do they have their own board where they talk about who not to work with? I'm sure i'm being overly paranoid
I do NOT want to name names, as they're not all vendors used here, and if any vendor recognizes themselves, I don't mean this to be a call out and don't want it to deteriorate into that. This is purely a post about my frustration. I see other people getting great service and it stings when I'm trying to actually bring business and can't seem to get anywhere! Maybe they just sense I'm a PITA from the get go
I will say that I'm getting much better response from the vendors who are more expensive, maybe great CS is factored into cost. Though everyone has been friendly enough, that doesn't equate to *service*, kwim?.
Does anyone else have problems trying to get answers? Could I be doing something wrong?