I have absolutely no idea for that, but I would be surprised if that were the case. I'd say they get a sudden large shipment of stones while BTD remains sold out because they are more focused on keeping their retailers well stocked and filling their orders because that is probably the bulk of their business, and only re-stock their own website once their other obligations have been met. This is just my thinking though, I truly have no idea what really goes on.

I'm actually one of the people who had a big issue with the color of my stone.... it never photographed white, just LOTS of colors outside, and SUPER yellow indoors, in every room of my house. I just pray that this time around things will turn out well.

I'm not sure what the issue is, because I just decided to keep the 1.5 ct RB Amora stone that I just got sent in to look at and it's not at all as white as most of the rings I see, especially Hadley's beautiful ring! I actually didn't see any green in the OP's ring though (maybe I'm not as color sensitive as I thought) to me it looked steely, but you're right, definitely not white white.

I'm sorry you're not able to return your stone, that really sucks, but I would totally sell it online, because like I said, it doesn't look green to me, and I think it's beautiful, maybe others will agree

I'd really love to see someone with a newer purchase post some pictures for reassurance, I do believe that they are screening the stones ahead of time, but I will have to say when I received my 1.8ct cushion Amora, I thought someone screwed up and sent me an unenhanced moissy, it just didn't look right.

Anyways, I'm sure you'll get it all figured out and I know you will find something that makes you super happy in the end

I am confused. Having a stone set doesn't void our return policy. We have a time frame however in which a customer can return it. When/who did you speak to?

Our company actually orders all of the Moissanite from the Moissy distributors. Because of our volume we have better pricing. All of the stones, the OEC stones included, are sent to NAGL first for prescreening. The stones are screened for color and cut. From there they go to BTD for treatment. They are then sent back to NAGL for inspection, certification and then to us for sale. In a few cases (less than 5%) NAGL will send a few stones back to BTD for retreatment. There are quality control checks that happen throughout the process.

Yay,

Maybe Mike can get this all sorted out for you. See, things will be alright

We process approximately 1000 - 1200 orders a month. This month we have had maybe 2 or 4 come back because customers weren't happy with some aspect of the jewelry. Typically its very minor things. For whatever reason of the items that come back due to quality complaints there tends to be a much higher percentage of BTD posters than others. But the total percentage is less than 1%. We do our best, and sometimes it is a judgement call because not everything can be 100% perfect when it comes to hand made jewelry. We do our best, and we try to always improve the process (and I think we have given our return rate).

But when it comes to complaints about the color of the Amora Moissanite, I don't consider that a quality control issue. We have 3 companies checking the quality of the stones: NAGL, BTD and ours. The Amora Moissanites are significantly whiter than regular Moissanite and are the whitest that are currently available. For most they are easily white enough for people to be satisfied but for a few they are not. Its not due to lack of quality control, but just dissatisfaction with the Moissanite in general.

That is excellent to know the OEC's go through the same process as the rest. Don't know how the idea got in my head that because they were a special order cut that they wouldn't have as much screening capability.

They are a special order cut, but once we get them in they are sent to NAGL for screening. It is the reason why its kind of feast and famine when it comes to the Amora OEC stock.

Mike, what happens to the rejected stones? Do you send those back, or are they sold through MoissaniteCo to the final consumers?

I actually like the unenhanced moissanites better, but I would hate to receive a stone that tinted towards green.

They get sent back. Most of the cuts, especially with the rounds, is due to the cut, not the color. There seem to be a few size/shapes that were cut from bad rough that had an abnormal amount of green (i.e. 9.5mm rounds, we had to screen about 50 just to get 8 - 10 stones).

Luckily one of our distributors has been very willing to work with, and has been separating the rejects from their regular inventory as they know it doesn't do either of us any favors to re-screen the rejects.