Thank you so much Mike... I just paid off a layaway ring with you today and next on the wishlist are some big stud earrings, then maybe a pendant.

I think my wishlist at MoissCo is 4 pages long!

"Re-screened Rejects" sounds like a great band name!

Lol!

Hi Mike,

I spoke to Kristin, this is what I said and her responses:

Me: The stone was set into a setting before it was shipped to me. Will it still be ok to return the stone? The jeweller will unmount it before they send it back to you.

Kristin: Once another jeweler besides us alters the stone or setting in anyway, the warranty is void and we can't take it back for refund or exchange.

Me: The reason I am returning it is because its not what I expected. Its supposed to be an Amora. Which means the stone shouldn't show any green tint? The stone was sent to my jeweller and I purchased the setting from them.

Kristin: The color grades of our stones are listed on our website. So you did receive an Amora. and once it was set by another jeweler our warranty is void we can't take it back sorry to say ...

Me: Even though its showing the green tint that I paid extra to make sure I didn't get?

Kristin: I'm sorry. If you have any other questions about our policy please email our sales team.

I purchased the Amora on 31st May. I received the finished ring yesterday. I don't live in the US so I don't think I could have it back to you in the 30 days window even if you agreed to take it back. I would have to send it back to Brian Gavin to have it unset then they would have to send it to you

Can I just add that I haven't changed my mind about Moissanite. I do want to have an Amora....just not one that has the green tint. There are many happy customers who have Amora's without the tint and I want to be one of those!

MissCassie,..I do not believe this to be the case with the NON Amora OEC's,...just the amora ones....

Shell,

Was that convo on their live chat? With past orders or issues, I've noticed the sales team seems to be more able to help than the live chat reps. I think the live chat reps are able to answer basic questions, but for customer service I'd e-mail the sales team. Best of luck, and I'm sorry you are disappointed in your stone.

Yes that conversation was on their live chat. I wanted to ask straight away what I could do. Its harder because you can't call them. I knew I don't have long left to return it and I wanted to speak to someone that same day. I have emailed Moissaniteco before and never got a reply the same day (i'm not complaining about this, just pointing out that I needed help that same day).

What complicates this is that its not your order. Another person and another company purchased it, and we were contacted after the returns period had expired.

Concerning emailing, I have searched through all of our emails, and we haven't received any from you (unless you are emailing under a different name). You contacted us via chat on the 30th and again yesterday, but this has been the only communication you have had with our company that I am able to find. Most can attest to the fact that we do respond the same day to all email inquiries, often in a couple hours or less.

You are free to purchase another Amora OEC Moissanite to compare to the stone you currently have, and if you feel it is whiter return the other stone. Because all of the stones have been graded and screened by NAGL who is much more expert in color grading than we are we can't guarantee it will be whiter unfortunately. We currently have 2 in stock.

The only other alternative I can offer is an Asha OEC, and we can give you the difference in store credit.

On a side note, I was looking closer at your picture, and it looks like your ring is reflecting the color of something green in the background.

The ring has a knife edge, and the upper right part of the band has a noticeably green reflection (and its facing away from the stone). The green in the Moisanite seems to mostly be concentrated on that same side of the ring.

I have put the picture in photoshop and increased the color saturation to help demonstrate. I am not saying you purposely stood next to something green to make your point but just demonstrating how jewelry and a gemstone can and will reflect colors of the surrounding environment.