I ordered a round cut ring.
I did the live chat today, I feel awful because I've asked for the status at least three separate times but Elizabeth was very helpful. She assured me there was a flaw in the original casting and it had to be redone.
I'm supposed to receive it early next week, keeping the faith!!
Thank you for understanding. There was a flaw in the casting, and then on top of it the designer, Adwar Casting, shuts down for a week+ every year during the week of the 4th which delayed it further. We are very sorry for that, but I can assure you its given a high priority and we are going to ship it out overnight for free as soon as it is completed which should be early next week.