CM is just posting her story. She has a right in explaining herself and the situation. Perhaps she felt the need to post it because despite it being a year later, she doesn't feel happy when she looks down at her ring. Or maybe feels bad that she didn't return the ring and now has to live with it, despite it being fixed twice, and still not looking like what she had hoped for.

Whatever the reasons, CM has been very "professional" about her review.

Why does every single one of these threads spiral down in the same way... now we have people defending the vendor.

I think the majority of people will agree that Amcor's strong point is their customer service and prices. No one is debating that. Their custom work is the issue here, and it's not the first time.

People can defent Amcor as much as they want (I am fan!) but it doesn't change the fact that several people on this very board have had less than stellar experiences. It is what it is. Every business has some issue at some point.