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Purchases from BetterThanDiamond.com should always meet or exceed your expectations. 

However, if for any reason you are not satisfied, we are pleased to offer a Forty (40) day return policy on all purchases.

Returns may be made for any reason, and we strive for a fast and efficient refund for you.

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*Exchanges:  We do not offer the traditional exchange process - rather, we simply handle exchanges as the return and credit (to your original credit card) of one or more items, after which you can re-order the new item(s) you desire via our website as a new order.  

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To return an item, please verify you understand our return policy conditions below and then simply: 1. Contact us to inform us that you will be returning the item and to obtain your RMA number (RMA = return merchandise authorization).  Ideally, we'd love to hear the reason for your return, but it is not required.  However, it is required that you obtain an RMA or the return will not be processed.   (The reason for the RMA is to ensure we can quickly identify where the return came from, and greatly speeds return processing and credit here). *Please DO NOT call for an RMA.  2. Ensure you are returning all the original decorative packaging in *as new* and resell-able condition (i.e. normally the wood ring or earring box, the foam outer liner for the wood box, and the white cardboard outer box).  Do not tape the outer white cardboard box!  If any part of the gift box or its related packaging is not returned or damaged (including failing to return the foam liner or the white outer decorative box), we will have to charge you $15 for replacing the decorative box as we cannot re-use if either item is damaged or missing! 3. Secure your item and all of the original packing materials, including receipt, in a plainly wrapped cardboard box (the post office has these available if you do not). (Please do not ship loose stones in an envelope!) 4. Send the package via a traceable carrier so that you can track your package if necessary.  BetterThanDiamond will not send email confirmation for packages received.  For your protection, please insure the package for the full amount of the invoice plus shipping charges. BetterThanDiamond.com is not responsible for items lost or damaged while shipping. *If you send your return via any form of USPS signature-required mail, please expect a one to two week delay in addition to the regular processing time for returns. 5. Clearly print your name and address on the outside of the package in the return area. Mail the package to: BetterThan.com Attn: Returns/RMA# [your RMA number here] 1605 NW Sammamish Road Suite 250 Issaquah, WA 98027 Please be careful: You should NOT write our full company name (BetterThanDiamond), jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

Conditions of Return: Returns are simple, but are subject to certain rules:   Packages without a return authorization number clearly displayed on the outside of the package will not be accepted for refund.   The item MUST be received at BetterThanDiamond WITHIN FORTY (40) DAYS from the date of shipment of your order (as verified by UPS) from BetterThanDiamond.com. Any items received after (40) forty days from the arrival date will not be accepted for refund.  Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt, etc. will not be accepted.  For rings, the original BetterThanDiamond security tag must still be on the item in order for refunds to be processed. BetterThanDiamond will not process the refund otherwise. Please ensure the decorative packaging for the jewelry item is returned in as-new, undamaged condition!  If we cannot re-use the box (due to taping the outer white box together, failing to return the inner foam liner, outer white cardboard box, and/or the inner decorative box), then we will need to charge you $15 for the box.    We offer a full refund on the price paid for most items, less shipping charges, with the exception of rings and orders containing multiple loose stones, which are subject to additional return fees explained below.     Shipping charges are not refundable - items with free shipping for the order will have a $15 charge deducted to cover lost shipping fees. Important for ring orders - 10% lost labor fee:  Because we customize our rings to your exact specifications (your exact ring size, etc.) there is a 10% lost-labor fee for all returned rings.  This includes semi-mounts, or rings shipped without a center stone.  The only exception is pre-stocked, ready to ship rings that are of the sizes listed as pre-stocked (normally 3 stone rings).   Cancelled Ring orders: This includes cases where you have ordered, and then cancelled before we have shipped your ring, as we will still lose labor that was done on your order once placed (casting, assembly and sizing to your ring specifications).   Our goal is to deliver you the ring of your dreams, and to do that we allow you to customize your ring order to your specifications and our setters strive to complete your ring to Tiffany's quality.  However, to do this at our current pricing requires that we charge lost labor fees on returned rings and cancelled order rings due to unrecoverable labor costs and the near impossibility of matching customized rings (which we have been customized by you to your taste) to future customers.  Returned rings must be torn down to their component parts, and the prong heads melted back down (prongs are non-reusable), which incurs further unrecoverable labor costs on our part.  We must charge this restocking fee to partially offset our unrecoverable labor costs in order to continue to sell our rings at internet-direct pricing.  The same 10% restocking fee applies to ring order cancellations. Important for orders containing multiple loose stones - 3% restock fee:  Our loose stone inventory is often limited in certain cuts and sizes and to order multiple loose stones for viewing, comparing, and returning at a later date means that you are potentially depriving someone else the opportunity to order the stone that they really want.  On top of that, we must clean, inspect, and return every loose stone to inventory, which incurs labor costs on our end.  Hence, for loose stone orders containing more than one loose stone, there is a 3% restocking fee for each loose stone returned.  In order to prevent people from making multiple single stone orders to get around the restocking fee, the 3% restocking fee will be applied to returns from all consecutive loose stone orders made by the same customer or sent to a similar shipping address within a 60 day period. Additional Notes:   Shipping charges are not refundable.  In the event the item returned was shipped by BTD with free shipping (normally orders over $300), a $15 shipping fee will be deducted from the return to offset lost shipping cost.    Special orders and auction items cannot be refunded unless there is an error on behalf of BetterThanDiamond.   BetterThanDiamond will not refund shipping, handling and insurance charges for shipping the returned item back to BetterThanDiamond. BTD will refund shipping and handling costs only if the return is a result of BTD's error. Refunds will be made in the same form as the original purchase. We will not 'trade-in' or 'exchange' purchases after the 40 day return period has expired. Thus, we will not accept requests to 'trade-in' your previous setting for a new setting we have made that you like better after your purchase, or to 'trade-in' your stone of one cut for a new cut that we have recently offered, or to trade-in for a different metal (i.e. yellow gold for platinum).  Return Time:   Returns take approximately three business days to process upon receipt of the item.  We will email you to notify you once your return has been processed. Again, please return every item WITHIN 40 DAYS FOLLOWING THE DATE your order was shipped, along with all of its original materials. If you have any questions, contact one of our customer service representatives.