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Shipping Policy


BetterThanDiamond.com offers you no-charge, included UPS 3 Day shipping for US delivery when your total order exceeds $300.
For orders $300 and under, normal UPS shipping rates will apply.
For rush delivery, you may also select "Next Day Air" - however, please be aware that Next Day means Next Business Day, and does not include Saturday or Sunday delivery.  
Finally, please note that the shipping method only applies once your order is ready to ship.  
Loose stone and earring orders normally ship within one business day of your order,
Most rings must first be sized and set before they are ready to ship.  Thus, ordering a ring with next day air means it will ship the next day after the ring is ready, which may take up to 3 weeks, and not simply the day after your order is placed.  
For orders (shipments to outside the US), we are offering a limited time special of $39 USD flat rate shipping. 
This is in response to the significant amount of orders we now receive from overseas, especially Australia and Hong Kong.
We use DHL / UPS / US Postal Mail for international shipments, depending on the country and order amount.  
We are able to ship orders anywhere in the world that these carriers deliver. 
Shipping charges will be added for shipping to your country when you begin the checkout process online.  
We reserve the right to refuse orders from a select number of foreign countries due to high rates of credit card fraud.  
*IMPORTANT NOTE: The International shipping rate does not include customs duties or local taxes.  
You are responsible for paying customs duties and any import fees or taxes due.  
BetterThanDiamond does not make any money from these taxes or duties.  
You can check with your local customs office for an estimate of what, if any duties, you would owe.
For all jewelry orders, please allow a minimum of 10 business days before inquiring about the status of the order.  We make most of our rings
as orders are received in order to customize them to your size and specifications, so please allow up to 3-4 weeks before receiving your order.
We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
 
This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. You can use this number to track your shipment here.
Higher value orders are shipped with a signature required, so please specify a work delivery for the shipping address if needed.

BetterThanDiamond.com offers you no-charge, included UPS 2nd Day shipping for US delivery when your total order exceeds $300.


For orders $300 and under, normal UPS shipping rates will apply.


For rush delivery, you may also select "Next Day Air" - however, please be aware that Next Day means Next Business Day, and neither of these shipping methods include weekend delivery.



Finally, please note that the shipping method only applies once your order is ready to ship.  


Loose Gem and Earrings:

Loose stone and non-customizable earring orders normally ship within one business day of your order.

 

Rings and Jewelry:
Most rings must first be cast, polished and set before they are ready to ship.  

Thus, ordering a ring with next day air means it will ship to arrive the next business day after the ring is ready, which may take up to 3 (and sometimes 4 or 5 if it is a very complex ring) weeks, and not simply the day after your order is placed.  

 


International Orders (shipping outside the USA):


For international orders (shipments to outside the US), we are offering a limited time special of $44 USD flat rate shipping.   


This is in response to the significant amount of orders we now receive from overseas, especially Australia and Hong Kong.


We ship via FedEx Priority for international shipments.  We are able to ship orders anywhere in the world FedEx delivers to. Note: we are currently unable to ship to Russia.


Shipping charges will be added for shipping to your country when you begin the checkout process online.  


We reserve the right to refuse orders from a select number of foreign countries due to high rates of credit card fraud.

 
*IMPORTANT NOTE: The International shipping rate does not include customs duties or local taxes.  

You are responsible for paying customs duties and any import fees or taxes due.  BetterThanDiamond does not make any money from these taxes or duties.  You can check with your local customs office for an estimate of what, if any duties, you would owe.

For all jewelry orders, please allow a minimum of 14 business days before inquiring about the status of the order.

We make most of our rings as orders are received in order to customize them to your size and specifications, so please allow 15-25 business days for your ring to be made before it can ship out.


We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.  You may also login to your account to view status info, and the tracking number if it has shipped.

(Yahoo email users - yahoo mail has been terrible about delivering automated messages...thus if at all possible, please place you order using gmail, outlook.com or other non-Yahoo email to ensure easy delivery of the various notifications such as order received and order shipping notifications).


Higher value orders are shipped with a signature required, so please specify a work delivery for the shipping address if needed.