40 Day, Any Reason, World-Wide Return Policy
|To return an item, please verify you understand our return policy conditions below and then simply:
1. Login to your account, and click on 'Completed Orders'. To the right of each order is a button to initiate a return - click the relevant button, select the items you with to return and ideally, let us know the reason you are returning. We'll respond with your RMA number (RMA = return merchandise authorization). Ideally, we'd love to hear the reason for your return, but it is not required. However, it is required that you obtain an RMA or the return will not be processed.
(The reason for the RMA is to ensure we can quickly identify where the return came from, and greatly speeds return processing and credit here).
*Please DO NOT call for an RMA.
2. Ensure you are returning all the original decorative packaging in *as new* and resell-able condition (i.e. normally the wood ring or earring box, the foam outer liner for the wood box, and the white cardboard outer box). Do not tape the outer white cardboard box! If any part of the gift box or its related packaging is not returned or damaged (including failing to return the foam liner or the white outer decorative box), we will have to charge you $15 for replacing the decorative box as we cannot re-use if either item is damaged or missing!
3. Secure your item and all of the original packing materials, including receipt, in a plainly wrapped cardboard box (the post office has these available if you do not).
4. Send the package via a traceable carrier so that you can track your package if necessary. BetterThanDiamond will not send email confirmation for packages received. For your protection, please insure the package for the full amount of the invoice plus shipping charges. BetterThanDiamond.com is not responsible for items lost or damaged while shipping.
*If you send your return via any form of USPS signature-required mail, please expect a one to two week delay in addition to the regular processing time for returns.
5. Clearly print your name and address on the outside of the package in the return area.
|Conditions of Return:
You may return most new, unopened items within 40 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 14 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Higher value orders are shipped with a signature required, so please specify a work delivery for the shipping address if needed.